- Upper-case letter
- Lower-case letter
- Number
Some examples of bad passwords are:
- Johnsmith – this password is bad because it does not include at least one number
- 1Apple – this password is bad because it is too short
- my dog is cute – this password is bad because it contains blank spaces
It is good practice to change your password periodically. Learn how to change your password.
Changing Your Password
If you forget your password, you can change it by clicking or tapping the Forgot Password button on the eServices Login page. You will need to answer two of your security questions to be able to change your password.
It is good practice to change your password periodically. To change your password at any time, log in to your eServices account and click or tap Change Password under the User Profile section.
Anytime you change your password, the password you choose must meet the password requirements .
Managing Your Security Questions and Answers
When you first login after completing registration, you will set up security questions and answers to protect your account.
- You can select up to 3 different security questions. You should not choose questions and answers other people will know. If another person knows your personal information, you should give an answer that only you will know.
These security questions and answers will allow you to change your password whenever you forget it or would like to change it for security reasons. Keep your answers in a secure place. You will need them if you forget your password.
You will need to remember your answers exactly how you entered them. For example, if you type a capital “A” in the answer, you will need to type a capital “A” in your answer in the exact way that you typed the answer initially.
Carefully consider the questions you choose and the answers you use to help protect your information. Choose questions and answers only you would know.
To make your questions even more secure, use answers that are not necessarily correct, or add extra words to your correct answers, so someone who knows you cannot guess them. For example, if the question is, "What is your favorite color?" and the answer is "blue", make the answer "awesome blue" instead, or to be even more secure make the answer, "$wesome b!u3". If you customize your answers, be sure you can remember them or keep your answers in a secure place in case you need them in the future.
If you answer a security question incorrectly while changing your password, your account will be locked. If your account is locked, you will need to contact us for help.
It is good practice to change your security questions periodically. To change your security questions at any time, log in to your eServices account and click or tap Change Security Questions under the User Profile section.
Using Child Support eServices
How to Login to eServices
To login to eServices you must have:
- A valid username and password
Click or tap the Login button on the eServices website. Enter your username and password on the Login page, then click or tap the Login button.
- If your username and password are correct, your Home Dashboard will open.
- If your username and password are not correct, you will receive an error message.
- If you are a parent who is due support on one case and a parent who owes support on another case, you will have access to both cases and will choose whether you want to log in as the:
- Parent who is due support; or,
- Parent who owes support.
If you forget your username or password at any time, you can use the Forgot Username or Forgot Password buttons on the Login page.
Using the Home Dashboard
When you login to your eServices account, your Home Dashboard will open. The Home Dashboard is where you can navigate to your child support case information quickly.
Your Home Dashboard has up to six sections. You can access these sections by clicking or tapping the color-coded headers. They are:
- Payments
- Forms*
- Cases and Orders
- Personal Info
- Applications
- User Profile
*Note: The Forms section is only visible when you have child support forms that need to be completed, or forms that you have previously completed and submitted. At this time, the only child support forms that may be available online through eServices are, the Declaration of Unpaid Support, Financial Affidavit Administrative Support Proceeding, Parent Information Form Administrative Support Proceeding, and Title IV-D Standard Parenting Time Plan.
Each of these sections is color-coded for your ease of reference.
- Green = Payment information pages
- Red = Forms
- Blue = Case and Order information pages
- Gold = Personal Info pages
- Purple = Applications
- Light Blue = User Profile pages
From the Home Dashboard, you can also start or continue an application for child support, identify the last payment made or received, and update personal information.
If the Child Support Program is missing personal, contact or employment information on the other parent on your case, you may see an alert message at the top of the Home Dashboard with a link to review the information that is missing. You will be able to give any specific information on the other parent which is missing on your case. You will also see information icons () next to the cases which are missing information. Learn more about providing missing information on your case .
If a form is needed to be completed on your case, you may see an alert message at the top of the Home Dashboard with a link to complete the form.
Viewing Your Payment Information on the Home Dashboard
If you are the parent who is due support, you will be able to see the date and the amount of the last payment you received, on any case, in the green Payments section of the Home Dashboard. You will also be able to see the method by which you receive payments in this section.
If you are the parent who owes support, you will be able to see the date and the amount of the last payment you sent, on any case, in the green Payments section of the Home Dashboard.
Switching Between Your Accounts if You Have Cases in Which You Owe Support and Are Due Support
If you are a parent who is due support on one or more cases and a parent who owes support on one or more separate cases, you will see a link under the main header of your eServices account to “View your information as” the other type of parent. Clicking or tapping this link allows you to sign out of one account and switch to the view of your other account. This separates your case information for you for greater ease of use.
How to Sign Out of eServices
To sign out of eServices, click or tap the Sign Out button in the upper right corner of your account under the main header. This will sign you out of your account.
Payment Information
Viewing and Sorting Your Payments in the Payment Details Table
In the Payments section, under the grey Payment Details panel, you will find a list of your recent payments. You can sort the payments by any of the columns on the list (e.g., the payment date column) by clicking or tapping the link in that column header. You will see an up or down arrow icon in the column header which will show whether your column is in ascending or descending order.
Visit the Glossary to learn more about the terms used in this section or on your case.
Printing Your Payments
You can print the payments showing in your list by clicking or tapping the Print Payments button in the Payment Details panel. The list of payments will be saved as an Adobe PDF document. You can download this document to your computer or device, and print it. You will need Adobe Reader to open and view a PDF document.
Visit the Glossary to learn more about the terms used in this section or on your case.
How to Search and View Your Payments
If you have received payments on a case, they will be in the Payments Details panel.
If no payments are on any case, the green Payments section will have a message saying no payment information is available.
Visit the Glossary to learn more about the terms used in this section or on your case.
If you have made payments on a case, they will be in the Payments Details panel.
If no payments are on any case, the green Payments section will have a message saying no payment information is available.
Visit the Glossary to learn more about the terms used in this section or on your case.
Click or tap on the grey Payment Details panel in the green Payments section of the Home Dashboard. The default view of payments on this list are any payments, on all cases, from the last six months.
The list of payments received includes :
- Case Number
- Total Payment
- Payment Date
- Amount Sent To You
- Date Sent To You
- Other Amount
Visit the Glossary to learn more about the terms used in this section or on your case.
Click or tap on the grey Payment Details panel in the green Payments section of the Home Dashboard. The default view of payments on this list are any payments, on all cases, from the last six months.
The list of payments made includes:
- Case Number
- Total Payment
- Payment Date
Visit the Glossary to learn more about the terms used in this section or on your case.
You can search for payments by a specific case or by a specific date range and you can print the payments for which you searched.
To search, go to the Payment Details panel under the Payments section on the Home Dashboard. Click or tap the drop down titled Case with and then select the name of the other parent whose payments you want to view. The “All cases” option will be selected by default when you first view the Payment Details. “All cases” displays a compiled view of recent payments on all your cases.
To view payments in a specific date range, enter a date in the From Date and the To Date field. You can search for payments as far back as two (2) calendar years from the date viewed. To view payments older than two years, you will need to contact the Clerk of Courts for the county of your order.
Once you have selected the case and/or the date range for which you want to view payments, click or tap the Search button. The list of payments will update based on your selection.
Visit the Glossary to learn more about the terms used in this section or on your case.
You can search for payments by a specific case or by a specific date range and you can print the payments for which you searched.
To search, go to the Payment Details panel under the Payments section on the Home Dashboard. Click or tap the drop down titled Case with and then select the name of the other parent whose payments you want to view. The “All cases” option will be selected by default when you first view the Payment Details. “All cases” displays a compiled view of recent payments on all your cases.
To view payments in a specific date range, enter a date in the From Date and the To Date field. You can search for payments as far back as two (2) calendar years from the date viewed. To view payments older than two years, you will need to contact the Clerk of Courts for the county of your order.
Once you have selected the case and/or the date range for which you want to view payments, click or tap the Search button. The list of payments will update based on your selection.
Visit the Glossary to learn more about the terms used in this section or on your case.
If you are receiving payments on a case, then you have set up a payment method. You can view your payment method in the Payments section on the Home Dashboard.
You cannot change your payment method online through eServices. Learn more about changing your payment method options .
